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Our satisfaction guarantee is active for 30 days post delivery. If more than 30 days have passed since the delivery date, we, unfortunately, can’t offer you a refund.

For returns, please email  sales1@mad-motor.com with the subject 'Returns' and include your order number, name and the reason for the return.

Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items

When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after

Custom orders are not eligible for returns or refunds.

We accept cancellations only within 48 hours after the order has been placed.


Due to the hand-painting process, All orders are processed and fulfilled within 10 business days. Once fulfilled, orders are shipped within 3 business day. Average shipping times range between 5 and 10 business days, depending on your location.

(3)Shipping Police:

When will I get my order?

We proudly offer worldwide shipping via ,DHL Express from China.

Please kindly note your order will be processed for stocking, packing and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:


Commitment processing time

Commitment delivery time

Commitment timeframe

North America region (excluded Mexico)

3-5 days


10-20 days

Europe & UK

3-5 days

10-20 days

13-25 days

Australia, New Zealand, Chile and other regions

3-5 days

10-20 days

13-25 days

If you have any questions or comments, please do not hesitate to contact us through:

Email: sales1@mad-motor.com


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